Coastal Technologies Group,
Inc. Announces WorkFlow Pro™
New Business Process Automation
tool supplements order processing and back-office
telecom management for service providers
BOCA RATON, FL – JUNE
26, 2006 – Coastal Technologies Group Inc.
(CTGi), a leader in call detail processing, back-office
accounting process and OSS support for the telecommunications
industry, today introduced its WorkFlow Pro™,
a business process automation (BPA) tool that enables
carriers to improve order processing and back-office
telecom management. CTGi has also added enhanced
capabilities to its current ASP Call Management
Program (CMP) and OSS Connect product lines in order
to provide more detailed network snapshots and call
management. Ultimately, these new tools and capabilities
give service providers a 360-degree view of their
network and the costs associated with provisioning,
delivering and managing valuable triple play services
easier, faster and more cost effectively.
“The CMP and OSS Connect suites
have always given telecom carriers and service providers
a single source for managing the fixed and variable
costs of operating a network,” said Richard
Kane, president and CEO for Coastal Technologies
Group. “By introducing WorkFlow Pro, and enabling
CMP, OSS Connect and WorkFlow Pro to work together
seamlessly, we can now give service providers an
automatic way of detecting and addressing network
anomalies, such as phantom traffic or fraud, in
a matter of hours as opposed to weeks or months.
We have taken what used to be a difficult manual
process, and given service providers a seamless
way to reduce their service order error rate, mitigate
fraud and capture unaccounted for revenue.”
Carriers are increasingly challenged
with network traffic that is fraud or error related.
It can take 30, 60 or even 90 days for anomalies,
such as fraud or phantom traffic, to be investigated
and resolved. This equates to millions of dollars
of lost revenue. To expedite this process, WorkFlow
Pro automates any business process within a telecommunications
service provider’s organization, from operations,
engineering, billing and order provisioning, to
accounting, sales and marketing. Combined with CMP’s
ability to assign Fraud Likeliness Indictors at
the CDR level, WorkFlow Pro can be triggered to
forward all fraud related activities to the service
provider’s fraud group for immediate investigation.
The WorkFlow Pro tool can operate
as a standalone business process automation solution,
or integrated with CTGi’s CMP or OSS Connect
product suites. WorkFlow Pro, and the enhancements
to CMP and OSS Connect are all available today.
Coastal Technologies Group, Inc. (CTGi) provides
Operations Support solutions for the telecommunications
industry. One of the world’s largest ASPs,
processing more than 10 billion transactions per
month, the company’s suite of solutions closes
the loop on the entire telecommunications lifecycle,
from order entry to network monitoring to bill auditing.
CTGi’s suite of products provide a single
source for managing the fixed and variable costs
of operating a network, enabling service providers
to both provision and track usage with each trading
partner. For more information about Coastal Technologies
Group, please visit: www.ctgi.biz.
Note to Editors: Coastal Technologies
Group, CMP, OSS Connect and WorkFlow Pro are trademarks
of the Coastal Technologies Group. All other trademarks
are the property of their respective owners.