tracking leads to inaccurate billing, poor records management and the inability
to know whether or not the fees you are being charged by other service providers
are correct. This inability to quickly accrue for costs, audit
invoices and perform revenue studies with confidence can
open any service provider up to significant revenue exposure—and,
as witnessed recently—significant legal exposure
The Call Management Platform (CMP) is a traffic analysis,
management, and reporting system that allows for accurate
auditing, accrual and percentage interstate usage (PIU)
studies. It performs comprehensive, network-wide processing
in real-time to provide service providers with call detail
and call summary data. CMP delivers the following benefits:
Revenue assurance -
Revenue assurance provides confirmation that revenue
is being accurately billed. It ensures that all customer
and reference data is accounted for and cross-referenced
against billing systems. Historically, revenue assurance
studies provide a significant return on investment when
implementing traffic systems.
Rapidly and accurately accrue
for costs - CMP tracks all network traffic,
making it possible to ensure the accuracy of incoming
bills and create error-free operational expense forecasts.
PIU - CMP accurately
calculates PIU on every trunk group on your network,
ensuring proper filings as well as excellent audit defense
and compliance checks.
Expand product offerings -
The ability to track and manage network traffic in near
real-time opens doors to new product offerings and expanded
revenue opportunities. For example, near real-time call
data can now be offered to customers and resellers, or
balance-control products can be offered to credit-impaired
customers without requiring up-front deposits.
Proactively and cost-effectively
prepare for audits - CMP can successfully handle
more than twenty billion transactions per month and
is based on an infrastructure with unlimited scalability.
Transactions, on average, are processed within three
minutes of receipt and are summarized and recorded
for ease of audit and measurement. With this type of
data readily at hand, spot checks and audits are reduced
to routine processes that can be managed regularly
with minimal effort.
Reduce fraud liability -
CMP has an intelligent fraud module available, capable
of learning each customer’s calling patterns and
looking for anomalies — alerting fraud technicians
when abnormalities occur.
Minimize legal exposure -
Accurate and precise reporting per financial, industry
and technical guidelines minimizes potential legal exposure.
Improve customer service
levels - Your customers will appreciate your
ability to immediately access their call detail while
they are on the line — increasing service levels,
reducing call hold times and speeding trouble ticket
Optimize network performance -
By having network traffic information readily available,
it becomes possible to dissect this data and analyze
it in a variety of different ways. This process can identify
patterns in traffic suggesting routing and topology changes
to optimize network efficiency. Likewise, ad hoc network
studies are easy to implement and can facilitate expansion
CMP—a proven competitive
CMP Dashboard is an easy-to-use monitoring tool. The dashboard provides a near
real-time window into regular processing status, usage volume and quality control
By employing CMP’s revenue assurance capabilities
alone, the increased accuracy in billing typically provides
a return on investment in as little as one to three months.
Add this to the full array of CMP capabilities and your
company will realize additional benefits.
Learn more today
Contact us to learn how to take advantage of the CMP system and begin improving
your company’s profitability today. For more information, visit www.CTGi.biz
or call (800) 448-2835.