Any service provider—large or small—must
have a complete provisioning system in place to be
a viable player in the telecom industry today. OSS
Connect automates the service request process—improving
internal efficiencies and decreasing customer turn
The benefits of OSS Connect
Increase processing speed -
Electronic processing decreases the time spent ordering
service, minimizing customer turn up time. On average,
moving from a paper-based process to an electronic service
request process can reduce processing time from 90 days
to 30 days. This reduction enables billing to begin sooner,
which improves cash flow.
Reduce administrative burden -
Paper processing requires an immense amount of administrative
effort. Each request must be manually created, copied,
delivered and filed. The amount of time required for
this manual process versus an electronic process negatively
impacts efficiency and profit. Electronic processing
occurs in a fraction of the time and is more reliable
and secure than manual processes.
Reduce order errors -
Electronically filing service requests greatly reduces
the amount of manual and duplicate data input required,
thereby reducing the risk of data entry error. Moreover,
OSS Connect’s rules engine pre-validates service
requests and proactively searches for potential entry
errors to eliminate them before a service order is ever
sent. This results in greater processing speed, reduction
of costly delays and elimination of expensive error fees.
Additionally, OSS Connect can be used as a stand-alone
order entry system or with existing order systems.
Eliminate service request
Not only does it take less time to create the initial service request, the
delivery time is shortened as well. Electronic files reach their destinations
in minutes, or even seconds, instead of the hours or days it can take for
faxes and postal mail. Once received by the service provider, the request
can quickly be integrated into their system for immediate processing — eliminating
service provider turn up delays.
Easily access electronic order
OSS Connect automatically stores electronic copies of all service order transactions,
allowing speedy retrieval based on a number of criteria such as date, name
or location. This results in simplified order retrieval and provides a convenient
system for audit and problem resolution.
Improve customer service levels
Faster service turn up means happier customers and a competitive advantage
for you. Additionally, OSS Connect provides for the rapid creation of trouble
tickets, more effective troubleshooting and reduced customer downtime.
Easily make least-cost choices
OSS Connect’s business rules can be utilized to empower your employees
to choose the proper carrier based on cost or other criteria—providing
a basis for enormous cost savings.
Why OSS Connect?
Seamless integration with
internal platforms - OSS Connect can seamlessly
interface with internal platforms, eliminating manual
re-keying of data.
Always up-to-date formats -
OSS Connect stays up-to-date with the most current ASOG
and LSOG standards and industry formats.
Easy to use interface -
The interface is easy to use and standardized, reducing
training time and enabling broad adoption within your
Robust records maintenance -
As a turn key solution or as an ASP service, order data
can be kept online for as long as you choose.
Integrates easily with transport
software - Seamlessly integrates with EDI transport
software, XML and IA.
Sends Service Order in a
variety of formats - OSS Connect supports sending
service orders electronically, via e-mail, fax or EDI.
Provides a quick view into
critical data - At a glance, users can see exactly
when turn-ups and disconnects occurred via the OSS
OSS Connect—a proven
Take advantage of the proven technology that can make you a highly competitive
carrier. Having processed millions of service order requests, OSS Connect has
been proven effective and can seamlessly be integrated into your existing internal
structure—saving significant operational costs and improving your customer
Learn more today
Contact Coastal Technologies Group, Inc. today to learn how OSS Connect can
help you reduce costs, enhance service levels and boost profitability. For
more information, visit www.CTGi.biz or call (800) 448-2835.